Dive in: Browse essential articles

Here's a list of the most frequented Help articles about GoDaddy Office 365. Use it as your guide from setting up and managing your email accounts to using your Microsoft Office Apps.

Email basics

Learn about email, archiving, and encryption. Discover the differences between email aliases, forwarding email, using a shared mailbox, and distribution lists. (Back to top)

• What is an email client?
• What is email archiving?
• What is an email alias?
• Forwarding email
• What is a shared mailbox?
• What is a distribution group?
• What is email encryption?
• What is the difference between Archiving and Backup?

Discover GoDaddy Office 365

Learn about Office 365, plan options and differences, and email accounts. (Back to top)

• Thinking of buying Office 365 for your business?
• Plan options and details
• How many user email accounts do I need to buy?
• I'm moving my email to Office 365

Set up email

Get started and see what it takes to set up your email account on desktop and mobile. (Back to top)

• Get started (video guides)
• Set up email on my desktop
• Set up email on my mobile phone
• Outlook: Set up email
• Office 365 log in overview
• Check my email
• Set up checklist for my Premium Security plan
• Set up checklist for my Business Premium plan

Move my email to Office 365

Learn about moving or upgrading your email service. (Back to top)

• I'm moving my email to Office 365
• Upgrade my email FAQ
• Use my domain with a new Office 365 account
• Move my email service

Password and email accounts

Once you have your accounts set up you can manage passwords, add users, and change your display name. (Back to top)

• Office 365 log in overview
• Add user email accounts
• Change a user's email password
• Send a password reset email to myself
• Change my email display name

Advanced email account options

Take your email accounts to the next level with a shared mailbox, email alias, distribution list, or email forwarding. Learn how to check your email storage quota. (Back to top)

• Error: You can't change your password here
• Add an email alias
• Create a distribution group
• Forwarding email from another inbox
• Check my email storage quota

Productivity apps and add-ons

Learn about how to set up Microsoft Office applications on desktop and mobile. Discover business apps from Microsoft and other add-ons. (Back to top)

• Understanding business apps from Microsoft
• Download and install Microsoft Office applications
• iPhone & iPad: Set up Office apps
• Android: Set up Office apps
• Back up your email, messages, or contacts data
• What is Skype for Business (Lync)?
• About the Backup Email Add-on
• About HIPAA compliant email
• Archive email using an add-on
• Free DocuSign account details

Encryption and email security

Learn about the Advanced Email Security add-on and how email encryption works with Office 365. (Back to top)

• What is email encryption?
• How does the Office 365 Encryption Add-on work?
• Using the encryption feature of the Advance Email Security Add-on
• How to send and receive encrypted email
• Add a distribution list to the email encryption service
• Email Encryption Add-on limitations

Use a domain not in my account

Set up your Office 365 email address with a domain at another company or a different GoDaddy account (such as Wix, HostGator, Network Solutions, eNom, or Hover (Tucows)). (Back to top)

• Domain at another company: Verify my domain ownership
• Verify ownership for domains in another account
• Another GoDaddy account: Verify domain ownership
• Domain at another company: Set mail destination
• Set my mail destination for domains in another account
• Another GoDaddy account: Set mail destination

Troubleshooting

Find out how to troubleshoot the errors you encounter. (Back to top)

• How do I change the domain on my Office 365 email address?
• What does my email bounceback mean?
• Error: You can't change your password here
• Error: We can't create your email address until you verify that you own this domain
• Error: This seat's taken, domain has already been used
• Trouble with setting up email with an external domain